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#ZEN DESK PRICE SOFTWARE#

But how do you choose the right one for your business? As the Director of IT at Bob Barker Company, I was looking for a comprehensive solution for knowledge management that was affordable and offered a great feature set.Īfter evaluating Zendesk, Zoho Desk, and Stonly, I found that Helpjuice was the best fit.

#ZEN DESK PRICE SOFTWARE#

If you're looking for a Zendesk alternative, you're probably aware that there are many other help desk software solutions out there. We haven’t had (many) issues, but the team is amazing in responding whenever we reach out.” Here’s Van der Brugge once more: “Support is terrific. Helpjuice’s support is laser-focused on getting their users where they want to be.Steele Ferguson of Guidestone says Helpjuice has helped the organization “learn more about how our customers search for things.” As mentioned, Helpjuice’s users appreciate the data the tool provides over time.Agilent CrossLab’s Bas van der Brugge explains, “Helpjuice does exactly what we need in the way we want to do it.” Helpjuice’s UI is intuitive, user-friendly, and customizable.Helpjuice also provides in-depth reports and analytics regarding customer inquiries, in turn allowing users to focus on developing content and documentation to provide more valuable information to their customers.Īs for what Helpjuice’s customers like best about the software, there are a few key aspects to point out: Customers can find these answers by either browsing the knowledge base manually or by using Helpjuice’s intelligent search capabilities. Such customization allows users to tailor the look and feel of both their customer-facing knowledge base as well as their internal knowledge base to that of their brand.Īs far as functionality goes, Helpjuice allows for simultaneous internal editing of knowledge base articles – meaning multiple agents can collaborate remotely to make improvements to a single document at a single time.Īdditionally, agents can tag and categorize documents as appropriate, allowing their customers to easily find the answers they’re looking for. It’d be silly not to, no?Īnyway, Helpjuice focuses specifically on enabling users to create a fully-customizable knowledge base to be used by both internal employees and their customers. Of course we’re going to have our knowledge base software a the top of the list. Without further ado, let’s dive into the 14 best competitors to Zendesk's popular help desk software. Where each tool shows room for improvement.

The features and functions of each specific tool.

Throughout this handy guide, we’ll explain: Knowing that Zendesk isn’t the best tool for every company out there, we’ve put together the following list of the best available Zendesk competitors and alternatives: The 14 Best-Rated Zendesk Alternatives & Competitors in 2023 Whether you're a startup or an enterprise-level organization, we've got you covered. In this post, we'll take a look at some of the best alternatives to Zendesk in 2023, including tools that are more affordable, offer specific features that Zendesk doesn't have, or are simply more user-friendly. So, if you're considering Zendesk alternatives, what are your options? According to one Capterra review from earlier this year, " Zendesk seems to have done all of its innovation years ago as the product has achieved a plateau of functionality of features." Going along with this, many users report that Zendesk seems to have already “done it all” in terms of features and functionality. For startup companies operating on a budget, Zendesk might simply be too much for them to handle for the time being, while larger companies may end up paying more than they need to for features they don't use. For example, the software’s robustness and advanced functionality can actually be a turnoff for organizations with limited time and resources on hand. However, while Zendesk may be a great fit for some companies, it's not for everyone. In terms of robustness, Zendesk is at the head of its class. Zendesk’s suite provides an all-in-one solution for organizations needing a customer relationship management tool, help desk software, online knowledge management, team collaboration, and more. If you’ve been looking for a tool to help you manage customer inquiries and service requests for any period of time, you’ve probably heard of Zendesk.